Terms and conditions
TERMS AND CONDITIONS OF Bobby Casino
DEFINITIONS
In these Terms and Conditions, "we" or "us" means Bobby Casino, "you" or "user" refers to a customer using our services.
ACCOUNT REGISTRATION
You must be at least 18 years old to register an account with us. You agree not to hold more than one account per user. You will provide accurate and complete information when registering, including your contact details. We reserve the right to suspend or close accounts that do not comply with these requirements.
GAMING ON OUR PLATFORM
We offer a range of games provided by licensed software providers, including but not limited to Betsoft, Dragon Gaming, Pragmatic Play, NetEnt, and Evolution Gaming (for Curaçao jurisdiction only). We strive to provide an enjoyable gaming experience for all users; however, we cannot guarantee the availability or accuracy of certain games. You acknowledge that results may vary.
BONUSES AND PROMOTIONS
We offer various bonuses and promotions from time to time, which are subject to specific terms and conditions. To receive a bonus, you must deposit at least $30 using a valid payment method and enter the relevant promo code (if required). Bonuses have wagering requirements, typically 30-40x the bonus amount, as well as other restrictions outlined in our bonus terms.
WITHDRAWAL TERMS
Withdrawals are processed within 2-3 days of approval; please note that additional time may be required for transactions exceeding $1000 per week. All withdrawals require KYC verification and must be requested via email to us. If you have any concerns regarding withdrawal processing, kindly contact our support team.
DEPOSIT AND WITHDRAWAL LIMITS
Minimum deposits are $30; maximum weekly limits apply ($1000). Our platform is configured to detect suspicious activity, which may result in deposit or withdrawal restrictions being applied at our discretion.
RESPONSIBLE GAMBLING FEATURES
We encourage responsible gaming practices and provide various tools to assist you with self-exclusion and time-outs. Additionally, we adhere to Australian regulations regarding customer support for problem gamblers and can direct users seeking assistance to relevant organizations.
SECURITY AND FAIR PLAY
Our platform employs industry-standard SSL encryption (typical) to safeguard user information. Independent audits are performed regularly; results will be made available on our website as required by applicable law.
CUSTOMER SUPPORT
We offer 24/7 live chat and email support, with response times typically rapid due to staffing levels being at all-time highs. However, availability of language support is English only.
TERMINATION OF ACCOUNTS OR WITHDRAWAL LIMITATION
If we suspect account irregularities or if a withdrawal request exceeds the maximum permitted under applicable law and these Terms and Conditions, we reserve the right to temporarily limit or terminate withdrawals until any discrepancies have been resolved with you.
CHANGES TO TERMS AND CONDITIONS
These terms may be modified by us at our discretion without prior notice; it is your responsibility to periodically review this document for updates regarding service changes, fees, or policy modifications. Upon reasonable suspicion of material violation or other issues that affect operational stability, we reserve the right to freeze accounts temporarily while investigating further.
- GOVERNING LAW
These Terms and Conditions shall be governed by Curaçao law, with any disputes resolved in accordance with Curaçao jurisdiction solely.
By registering an account and participating in activities on our platform, you agree that your participation is subject to these Terms and Conditions as they may change over time; by accessing or using the website (or its services), you signify your acceptance of the conditions outlined above.